Frequently Asked Questions

 
 

FAQs

Don’t see your question answered here? Please e-mail us at elizabeth@thependennisweddingsandevents.com

 

WEDDINGS

How long does it take to switch over from ceremony to reception if both events are inside? Who provides that service?

Three Hours. Our in-house coordination team is ready to switch over the space from your magical ceremony into your dream reception in 3 hours, we include the time for your caterer and florist to do their work in this timeframe as well. We provide the set up and tear down of our tables, chairs, and decor, however you will need to provide someone to set up your decor.

What hours do we have access to the property? 

 Most wedding packages include 10:00 AM access time and a 1:00 AM finish time. The Luxury Package includes a 2:00 AM finish time and a pick up time by 9:00 AM the following day.

 Can I serve my own alcohol?

Answer: Of course! We charge a corkage fee of $6 per person plus the cost of bartenders. This includes plastic glasses, glassware is an additional rental.

Do you set up wine glasses on the tables?

Table Wine is an additional service you can book. It includes up to 150, 20 oz, wine glasses per person. If we do not provide the wine, the price is $25/bottle and includes wine glass set up, bussing, chilling the white wine, and setting out the bottles.

What Floors are included in my rental?

The Pendennis Weddings and Events is on both floors three (3) and four (4) and the associated balcony and terrace, however can be rented out individually. Only the Luxury Package includes both floor 3 + 4 and the balcony.

What Amenities are on-site?

  • Bathrooms:

    There are Men’s, Women’s, and two Accessible, Gender neutral bathrooms in the basement, easily accessible via the elevator and stairs. We also have one bathroom on the third floor.

  • Plating Area:

    There is a plating area available with a large fridge, two stainless steel tables, a garbage and recycling can, cleaning supplies, and a hand washing sink. No cooking is allowed on site.

  • Getting Ready Suite

    We have a beautiful Getting Ready Suite on the third floor. It’s very private. There are multiple desks/vanities for hair and makeup, plug-ins, and a beautiful sitting area with a floral wall for gorgeous bridal portraits. It’s stocked with a Nespresso machine, drinking water, and, in the luxury package, Mimosas!

  • The Bar

    We offer an amazing in-house bar with the classic wedding options plus delightful cocktails. We also offer a corkage package where you can bring in your own alcohol. Our bartenders are excellent and the service quick so your bar line doesn’t get in the way of the party.

What is the cancellation policy? 

More details are in the contract, otherwise, any notice of cancellation received by us less than thirty (30) days prior to the Event shall result in forfeiture of the entire total rental fee. Any cancellation prior to the thirty days results in forfeiture of the deposit paid. Please e-mail us to see if your cancellation merits an exception as we understand sometimes life .

Do you have a per table cost for décor or does it have to rented as a whole? 

For the Platinum and Luxury Packages, we have a décor package with all included items, and a rental package with additional items that may be added a la carte.

Do you provide a sound system?

We do not for weddings. We strongly recommend a DJ for this type of special event.

What is a Walk-Through?

A Walk Through is a chance to meet with your coordinator up to 3 months before your wedding day. It allows you to meet, discuss wedding details, go over your wedding day time-line, and look at the venue again before your wedding day. This is when you go over your Decor and Rentals, and Timeline. Your appointment with your coordinator is 1 hour, however you may stay to look around for an additional half hour and meet other vendors during that time. The Walk Through is for working with your Coordinator only.

Do we get a Rehearsal?

A Rehearsal is available for the Platinum and Luxury packages. It is 1 hour and can be scheduled a month before your wedding date. Your coordinator will be there to assist, meet the MC, and otherwise answer questions. It is subject to availability.

Do you have a winter package/discount?

We do! For January, February, and March we offer a $1500 discount on the Platinum Package and a $4,000 discount on the Luxury Package, plus extra’s like space heaters and a fire pit!

Are cocktail tables included?

Yes! We love our cocktail tables as they can elevate any event. They are easy to move and can be placed where needed! They most often are on the fourth floor and in the cocktail bar.

Can you book for just a ceremony or reception?

Our summer season packages (May - October, Friday - Sunday) are currently full day packages only. Often the florist and other vendors still need full day access for set up and deliveries. We are not currently accepting ceremony-only bookings.

How much is the Retainer? 

The deposit is 50% of the booking cost (excluding GST) and must be paid to confirm your booking along with the contract and chosen package filled out and signed/initialed.

Can we bring our own ceremony arch? 

Yes! Let us know the dimensions so we can make sure it fits.

Can our guests stay during turnover? 

I’m sorry they cannot. We need the elevators to move our big tables, and are often working with the caterer, florist, and DJ to get ready and we simply can’t do it in time when sharing the elevator and general space, with guests.

Do you have Air-conditioning?

We do! The building was renovated only a couple years ago and has very updated amenities including air-conditioning.

What Hours Are you Open?

We are open for tours by appointment only, however, for events, each can be customized to accommodate an early start, or late finish. 5am start? No problem, 5am finish? No problem. 

Do you provide water?

We do. We have Reverse Osmosis water bottles available for purchase, a water station set up at the bar, or table water service available to add on.

Do you provide on-site coordination? 

 Yes we do, it’s included in all our wedding packages and for most events. We can also offer planning services to accommodate your events specific needs.

Is wifi included?

We have wifi available for vendors and those who need it! It’s currently not available for public or guests.

How many spots can we use to shoot at the venue? 

The floor you book is guaranteed with your package, there are many gorgeous spots to shoot. Looking for something outdoors? We are located close to Louise McKinney Riverfront Park, and many beautiful spots on Jasper Ave. and we’ll be providing a map of our favourite locations to shoot in. Hoping to take photos on another floor? Please message us and we can let you know what’s available.

Are pets allowed? 

I’m sorry, they are not, except in the case of an Assistance Animal.

Do I need to get insurance for the wedding? 

Yes. A five-million-dollar ($5,000,000.00) Event Liability Insurance Policy is required. We are required to be the first payee, or co-insured. Our legal business name:

The Pendennis Weddings and Events Inc. Address: 9660 Jasper Ave, Edmonton, AB T5H 3V5

How much is the Retainer? 

The deposit is 50% of the booking cost (excluding GST) and must be paid to confirm your booking along with the contract and chosen package filled out and signed/initialed.

Can we bring our own décor? 

Absolutely! 

Please note, we do not offer set up or tear down of any decor we do not provide.

Can we use our own chairs/tables?

We require the use/rental of our chairs and tables unless you want a different aesthetic. We do want to have weddings with different styles and so we’re happy to work with you to bring that to life!

Can we use our own vendors?

Absolutely! Please pass along our website and information in case they need to get ahold of us. We have a list of vendors we love and can share with you as well!

Does your bar service include bussing?

It does! We provide the glassware, water glasses, and bussing services. This means we have a bartender cleaning the tables of empty glasses (aside from water and wine), and empty cans. Please note, while we will serve water from the bar, we do not serve water to the tables or refill glasses.

Do you charge Gratuity?

We charge 18% gratuity on the final bar bill and that tip money goes directly to our amazing bartenders.

Is there a patio heating source?

We have patio heaters available to rent, and a delightful propane fire pit as well. Enjoyable all year long!

Are there other Business is the building?

Currently no. If that is to change in the future we will keep you informed! We are looking to put a restaurant on the main floor. If interested, e-mail us!

Do I need a liquor license?

Yes, the client is required to provide a liquor licence if any liquor is being served at your event.

How much is the Retainer? 

The deposit is 50% of the booking cost (excluding GST) and must be paid to confirm your booking along with the contract and chosen package filled out and signed/initialed. If you are booking a corporate event, we can be flexible.

Can I use Sparklers?

E-mail us to confirm where you would like them and they answer may be yes! For indoor sparklers they must be heat-free and oil free. For outdoor sparklers, you have to supply a bucket and ensure they are all thrown into water immediately after use.

Where do my guests park?

There is street parking in the front of the building as well as a huge parking lot to the east, and another at the back of the building. All is paid parking. There is also the Quarters LRT station located a block away. Uber is a quick an easy choice as well.

Is the venue Accessible?

We are! The Pendennis Weddings and Events is located on the 3rd and 4th floor but we have a spacious elevator that takes you to every floor, including 3R, the cocktail bar, the balcony, and the basement washrooms. We also have two Accessible washrooms.

Do you provide dinnerware?

We do now! Plateware and cutlery are now available to rent from us directly. Other services you can add are table set up, and bussing.

Are the doors always locked?

When we don’t have an event they are! And, during events, for security purposes, we open them for specific times, typically 3o minutes before guests start to arrive, and we recommend having someone there to greet guests and let them know where to go. After all the guests have arrived, we lock up again. At 9pm our security team arrives and will ensure the doors stay closed, and locked, and the guests, safe.

Where do the smokers, smoke?

If you rent our fourth floor, our east-side terrace (what we call the “smoking terrace” is available for smokers, and have large, outdoor. ashtrays on the terrace for their use. Otherwise, we have a back door they can use for alley access. We ask that they please lock up behind them when they return inside for the event.

Can you rent early access? 

Yes, we do have the option to rent the space additional hours in the morning for elaborate set-ups, or tight timelines. Early Access subject to availability and staff.

Can I book my rehearsal day to be the day before my wedding so it’s “back-to-back?”  

We host weddings and events any day of the week. For those who choose to have their wedding on Saturday, the rehearsal is typically on Wednesday, as we also book weddings on Fridays. For those who book the Premium Package, we do the set up. For those who have friends and family helping set up, there will be a couple hours available in the morning. The main thing our clients decorate is inside the reception space, which you won’t need until the evening. As for the rest of the property, many groups decorate the arbour and the aisle, but for anything more elaborate it’s ideal to have a professional team, which might include your wedding planner or florist.  You can arrange early access to the venue subject to availability.

Can we bring our own caterer?

Absolutely! We provide a Preferred Vendors list, however you may choose whichever vendors you’d prefer, subject to our vendors list. Once a vendor has done damage to our property or shown that they cannot work with us, we do put them on a list and they are no longer allowed to work at our venue. We only show this list to clients who have booked with us.

What is Your Signature Decor?

Our Signature Décor is what we offer in our Platinum and Luxury Packages. It includes Crossback, wood grain, resin chairs, rectangle wood farmhouse tables (3.3’ x 8’), Everlasting candles with gold “candlesticks” and clear vases with enough oil to burn for 7 hours. More details available on our website under our Décor & Rentals Page.

Can We Bring In Our Own Wine?

We allow the option to bring your own wedding wine for dinner and charge a $25/nottle corkage fee. This includes our glassware, table set up, and bussing.

What Does the Security Team Do?

We have hired an amazing security company to offer elegant services to keep your guests safe. They help open doors, walk guests to their cars when it gets late, patrol the premises, and ensure everyone is safe.

Do you provide a sound system?

If We have two EV50 speakers you can be rented that can bluetooth connect. With it we provide an MP3 Player that streams from Spotify so you can create a playlist for your event. We are able to set it up for you. If you have a DJ, they must rent the speakers from us directly and sign a rental agreement.

Is there a hold policy? 

Due to the number of e-mails and inquiries we do not offer a hold policy. We also reserve the right not to accept a booking if we feel we won’t be a good fit.

How do you accept Payment?  

We accept most payments via e-transfer to elizabeth@thependennisweddingsandevents.com. If you’re looking for a payment plan, please e-mail us. If you’d like to pay via credit card, there’s an additional 3% fee and we can accept those payments online, or via PayPal. We also accept EFT and cheques.

Am I allowed to have open flame?

We allow wax candles but a glass chimney/vase has to be around the candle 2” above the flame. There also needs to be a base to catch wax drippings so it doesn’t ruin the table/linen. We do not allow large open flames in the building as it could set off fire alarms. Inquire with us to see if we can have it on the balcony!


Vendors you need to look for:

 

What We Always Provide:

(Applies to Wedding Packages)

The Getting Ready Suite

The Plating Area

The Ballroom

Shared Access:

The Elevator

Bathrooms available in the basement

What We May Provide:

Décor

The Cocktail Bar

Crossback Chairs

White Folding Chairs

Wood Rectangle Tables

Plastic Rectangle table

Different Wedding Arches

A Day Of Coordinator

Set up (of our own décor)

Tear Down

Clean up

Patio Heaters

A Dance Floor

Photography Services

What We Do Not Provide:

Florals

DJ Services

Food

Music Licensing

Wedding Officiant Services

Insurance

Shuttle Services

Makeup & Hair Services